Privacy & Customer Information

Salsal Exchange collects and handles information reasonably required to provide remittance services, verify identity, manage financial-crime risk and comply with Australian law.

Terms of Service

• Customers must provide accurate sender, recipient and transfer-purpose information.
• Identity verification and supporting documents may be required.
• Rates may change and are confirmed when a transaction is accepted.
• Transfers may be delayed, declined or held for legal, sanctions, fraud or AML/CTF review.

AML / CTF

Salsal Exchange applies risk-based customer due diligence, transaction monitoring and regulatory reporting as required under Australia’s AML/CTF framework. Transfers involving higher-risk jurisdictions may require enhanced review, source-of-funds information, recipient verification or additional supporting information.

Australian Sanctions

Salsal Exchange does not process a transaction if it would breach Australian sanctions law. Relevant customers, recipients, banks and other parties may be screened against the current Australian Government DFAT Consolidated List. Iran-related transfers may require enhanced sanctions and AML/CTF review. We will not directly or indirectly make funds available to a designated person or entity.

Complaints

To make a complaint, contact us on 0452 560 500 or visit 119 Walker St, Dandenong VIC 3175. We aim to review complaints fairly and promptly.